Frequently Asked Questions

• What are the benefits of WeddingHero for me in terms of reaching more couples?

  The WeddingHero listing pages have tons of filtering options so couples can find you easily. Your business has a chance to grow with WeddingHero's SEO-supported content. The different package options of WeddingHero and the recommendations of the wedding planner team also enable more couples to reach out to you.

• Where do I manage my profile page?

  Sign in with your username and password at https://panel.weddinghero.com.au to manage your profile. You can update your profile information, respond to couples' requests, and track your statistics from here. 

• How long do I have to respond to the quote requests?

  The average response time for quote requests is 7 hours. You can increase your deal rate and profit if you keep your average response time close to this. By responding within 24 hours, you can also earn the WeddingHero "Responds in 24 Hours" badge.

• When my membership package expires, will my profile be deleted?

  It will not be deleted unless you want it to. Once your subscription ends, your publishing rights will be restricted, but your profile page will stay up.

• Can more than one person use my company page/panel?

  To manage your WeddingHero profile, you can create multiple user accounts. You can do this by going to the "User Management" section on the panel. Account-holders must enter their own usernames and passwords to access the panel.

• Can I join WeddingHero without being a business? Is it possible for me to join as an individual?

  Individual members can also be our business partners.

• What are WeddingHero badges? How do they work?

  On WeddingHero, you can earn three types of badges. These are: "WeddingHero review", "responds within 24 hours" and "WeddingHero Membership Period". The badges you display on your profile and listing pages can help you attract more couples. 

• What are the benefits of adding a special offer?

  Advertise discounts, installments, and gifts on your profile page. By participating in both discount pages and newsletters, you can reach more couples. It's possible to increase your company's offer rate by 37 percent by posting regular special offers throughout the year.

• What can I do to get more couple comments on my profile page?

  Couples’ comments are the most important testimonials for your business. Increase comments on your WeddingHero page using your business panel. Using the "Statistics/Wedding Statistics" menu on the panel, you can choose couples you've worked with and ask them to comment on your page.

• Can I put as many photos/videos as I want on my profile page?

  Yes. You can upload as many photos and videos as you want to your profile.

• How can I change my services and photos?

  On your WeddingHero Business Partner panel, click "General Info" under the “Pages” section to update your service information or "Gallery" to update your images.

• What can I do to make my profile page better?

  An interesting profile page will help you get more couples' attention and introduce your business effectively. You can stand out among the competitors in your category with a well-written "About" article, photos, and videos. Promoting discounts, installments, or gifts on your profile page will attract more couples' attention.

• Which metrics can I use to measure the performance of my WeddingHero profile?

  The "Page Statistics" area in your user panel lets you keep track of your performance. Analyzing your statistics can help you develop new marketing and sales strategies.

• What is a company profile page?

  You'll get a profile page after becoming a WeddingHero business partner, which you can use as a website where you can tell couples all about your business. You can include all the information about your business here, like the services you offer, photos, videos, address and contact info. On your profile page, you'll also find an offer form where couples can request quotes.

• When does the Business Partner package expire?

  WeddingHero Business Partner memberships are valid for 12 months for you to get to know WeddingHero and our services better.

• What are my publishing rights as a business partner?

  For more detailed information, please review the Personal Data Protection section of your WeddingHero membership agreement, or contact our customer support department at [email protected]

• I forgot my password, what should I do?

  When you click the "Forgot Password" link on the WeddingHero Business Partner login page, you'll get a password reset e-mail. Following the directions in this e-mail will help you create a new password. If you don't see the reset link in your inbox, check your spam/junk folder. You should also make sure you enter a valid e-mail address you use frequently. For all your questions, email [email protected]

• When will my profile page go live after becoming a business partner?

  After you create your profile page here, it is reviewed by our editors for SEO suitability and published within 1-2 business days.

• How can I access my username and password?

  When you become a WeddingHero business partner, you'll get an e-mail. By clicking the forwarding link in this e-mail, you can create a username and password.

• How can I become a WeddingHero business partner?

  You can fill out our Business Partner membership form or send us an e-mail at [email protected] for more information.

• Can I be featured on WeddingHero for free?

  Currently, we do not offer any paid packages. We want you to know about our services and get to know us. In the future, we will notify you when paid packages become available. As a member of WeddingHero, you will always be able to use the platform for free forever with our Life Package, and you will have new opportunities to grow your business.

• Is there a commission for couples you refer me to?

  Not at all. We don't charge commissions on couples we refer you to. An annual membership fee is all you have to pay.

• How much does it cost to be a business partner?

  Depending on the category you serve, the city, and the package you choose, prices vary. Get more information on pricing and how to benefit from our special offers by filling out our membership form or sending us an e-mail at [email protected]

• In which ways can I get a price quote request on WeddingHero?

  Couples can get a price quote from your business on WeddingHero in different ways. These are:

  • By filling out the form on your profile page,
  • By calling by phone,
  • By the wedding planner,
  • By getting an automatic, system-generated offer.

• Can I be featured in more than one category and city?

  Yes, you can.

• In which cities does WeddingHero serve?

  WeddingHero is in 40 cities across Australia, including Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Hunter Valley, Gold Coast and Geelong. You can submit your request here if your city isn't listed on our website.

• What's in it for me to become a WeddingHero business partner?

  It is for very good reasons that thousands of wedding vendors choose WeddingHero:

  • Being in this sector since 2007, we know how to bring value to your business.
  • WeddingHero's SEO power and increasing traffic can help you reach the right target audience for your business quickly.
  • With WeddingHero's new products and services for vendors and couples and detailed filtering options, you can boost your offer quality and deal rates.
  • Since WeddingHero has already made investments and has strong brand awareness, you don't need to spend money on marketing or advertising.
  • You can tell couples everything they need to know about your company with your WeddingHero company profile. There's no need to create a website either.
  • Being WeddingHero's business partner gives you more prestige.

• WeddingHero is NOT:

  A wedding vendor. We don't handle things like decorating a venue, selling invitations, or renting a bridal car. We only list the best wedding vendors in their category.

• What's WeddingHero all about?

  With WeddingHero, couples and vendors serving the wedding industry can connect digitally. Over 500.000 couples use WeddingHero to plan their big day by finding over 80.000 vendors in many countries, including Canada, Australia, Germany, and Turkey.