CONSUMER REVIEW PROCESS PRIVACY NOTICE
PERADOR BİLİŞİM VE YAZILIM HİZMETLERİ A.Ş. (the “Platform” or “Data Controller”) handles your personal information in connection with product and service reviews submitted through our platform (comments, ratings and verification confirmations) in accordance with applicable privacy, consumer protection and advertising laws.
1. Identity of the Data Controller
In accordance with applicable privacy law, the data controller is:
- Data Controller: PERADOR BİLİŞİM VE YAZILIM HİZMETLERİ A.Ş.
- Address: Hacımimi Mah. Serdar-ı Ekrem Cad. No: 28 Beyoğlu / İSTANBUL
- Email: [email protected]
- Trade Registry (MERSİS) No: 0728037911500014
2. Personal Information Handled, Purposes and Legal Bases
During the review process, the following personal information is handled for the stated purposes and on the legal bases recognised under applicable law.
- Identity Information (first name, last name, username/alias): Handled to establish the authenticity of the reviewer, prevent fake or duplicate profiles, confirm with the reviewed business that the service was actually received, and publish the review on the Platform. Legal bases: performance of the Platform Terms of Use and the Platform's legitimate interest in preventing fake reviews and ensuring consumer safety.
- Contact Information (email address, phone number): Handled to secure your account, send verification codes (SMS/email) and, where necessary, contact you about the verification process. Legal bases: performance of the contract and the Platform's legitimate interest. (Your contact information is not shared with the reviewed businesses.)
- Review and Experience Content (review text, ratings and uploaded photos): Handled to publish your product and service experience publicly in line with Platform rules and to operate listing algorithms. Legal bases: performance of the contract and the fact that you yourself make this content public by posting it on the Platform.
- Transaction Security and Verification Data (confirmation details in any quotation/booking/contract/invoice image uploaded for verification, service date, business name, IP address, system login/logout logs and transaction time): Handled to verify that reviews are based on a genuine experience or service relationship, prevent fake reviews, comply with transparent publishing principles under applicable consumer protection and advertising rules, and ensure information security. Legal bases: compliance with legal obligations, establishment, exercise or defence of legal claims, and the Platform's legitimate interest.
3. Method of Collection
Your personal information is collected electronically, wholly or partly by automated means, through the review form, the user verification and document upload module, and the web interface on the Platform's website or mobile application.
4. Disclosure of Personal Information
Your personal information may be disclosed only to the following parties, in accordance with applicable privacy law and its conditions for disclosure and cross-border transfer.
- The Reviewed Business/Provider: To determine whether a review is based on an actual service relationship or booking, only your first and last name (and your service date, if any) is shared with the reviewed business. If the authenticity of the review is objected to or complained about, the masked verification document you uploaded is shared with the relevant business on a limited basis, solely for verification purposes. (Your phone number and email address are never shared with the business.)
- IT Infrastructure and Service Providers: Limited sharing with technical service providers for IT operations, server hosting, database and technical infrastructure services, which may be located outside your country of residence, subject to appropriate safeguards.
- Competent Public Authorities: Information may be shared with consumer protection, advertising and privacy authorities and with judicial or administrative bodies in the event of a legal inspection, dispute or notification obligation. Your information is not disclosed or sold to any other third party.
5. Retention Period
Your consumer reviews remain published on the Platform for at least the minimum period required by applicable law from the date of publication, and for as long as they serve the purpose of the review. Published content and the background records of personal information handled for verification purposes are kept for the statutory retention and limitation periods under applicable law; at the end of these periods they are deleted, destroyed or de-identified in accordance with applicable law.
6. Your Rights and How to Exercise Them
Under applicable privacy law, you may have the right to: learn whether your information is handled; request access to it; learn the purpose of handling and whether it is used accordingly; know the third parties, domestic or foreign, to whom it is disclosed; request correction of incomplete or inaccurate information; request deletion or destruction; request that these actions be notified to third parties to whom information was disclosed; object to a result against you arising from exclusively automated analysis; request compensation for damages caused by unlawful handling; and lodge a complaint with the competent privacy authority.
To exercise your rights, you may send your request to the Platform:
- by email to [email protected] from the email address previously provided to us and registered in our system, or
- by a signed written request delivered in person or by post to Hacımimi Mah. Serdar-ı Ekrem Cad. No: 28 Beyoğlu / İSTANBUL.
Your requests will be concluded free of charge, as soon as possible and within the period required by applicable law.